Refund Policy

Introduction

Welcome to the refund policy of LORVIONIS. Our goal is to ensure your complete satisfaction with your purchase. If you are not satisfied with the product, you may be eligible for a refund as per the terms outlined below.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• Refund requests must be made within 30 days of purchase.
• Proof of purchase is required to process any refund requests.

Non-refundable Items

Certain items are exempt from being refunded, including:

• Downloadable software products
• Gift cards and promotional items
• Customized orders or items marked non-returnable

Refund Process

To initiate a refund, please contact our customer service team at [email protected] with your order details. Our team will guide you through the return process and inform you of the next steps.

Refund Processing Time

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Contact Information

If you have any questions about our refund policy, please contact us at: